Certificate II in Cleaning Operations

Certificate II in Cleaning Operations CPP20611

Course Description:

This qualification is for individuals who perform a range of routine cleaning tasks using practical cleaning skills and operational knowledge who work under direct supervision to clean offices, retail shops in shopping malls and similar sites.

Course Objectives:

On completion of the course participants will be able to:

  • Plan for safe and efficient cleaning activities
  • Participate in workplace safety arrangements
  • Maintain and restore hard floor surfaces
  • Clean wet areas and comply with infection control procedures
  • Maintain carpeted floors and perform basic stain removal
  • Clean glass surfaces
  • Communicate effectively and provide effective client service
  • Maintain a cleaning storage area

Cleaning Job Roles / Occupations:

This certificate course provides the employability skills to
begin a career in Cleaning and be employed as a:

  • General Cleaner Commercial
  • Cleaner Domestic
  • Cleaner Hotel Guest Rooms Searching


Visit our private eLearning campus – HR training college

Several methods of assessment are used in this course:

  • Multiple Choice
  • Written Assessment – short answer
  • Project – Case Study, Scenario
  • Observation Assessment
  • Video to demonstrate practical skills

This cleaning course is offered:

  • face-to-face in a classroom setting, small group OR
    one-on-one for individuals
  • ONLINE with a Mentor who you can contact for help
    and direction

ENROL NOW and train with us:

We are flexible in our training delivery and you can apply for:

  • Recognition of Prior Learning – RPL

for life experiences & training you have already undertaken

Cleaning Units offered by HR training:

This qualification requires the completion of eleven (11) units in total::

  • 3 Core Units
  • 8 Elective Units
3 CORE Level II units
CPPCLO2033A Plan for safe and efficient cleaning activities
CPPCLO2035A Maintain cleaning storage areas
CPPCMN2002A Participate in workplace safety arrangements
ELECTIVE Units for CPP20611

Choose a minimum of six (6) units, up to a maximum of eight (8) units from the list below

CPPCLO2001A Maintain hard floor surfaces
CPPCLO2004A Maintain carpeted floors
CPPCLO2009A Clean glass surfaces
CPPCLO2010A Clean ceiling surfaces and fittings
CPPCLO2015A Maintain furniture fittings and room dressing
CPPCLO2017A Clean wet areas
CPPCLO2019A Sort and remove waste and recyclable materials
CPPCLO2044A Prepare rooms for guests and residents
CPPCMN2003A Provide effective client service
CPPCCL2007A Perform basic stain removal
Provide first aid / Apply first aid

Choose up to two (2) Elective Units from the level III certificate CPP31011

If you choose less than 8 units from above, choose up to two (2) CPP31011 units from the list below.

TAEDEL301A Provide work skill instruction
CPPCLO3002A Restore a hard floor surface
CPPCLO3016A Wash furniture and fittings
HLTIN301C Comply with infection control policies and procedures
CPPCLO3020A Clean using pressure washing
ELECTIVE Units from other currently endorsed Training Packages

Two (2) elective units may be selected with appropriate contextualisation from other currently endorsed Training Packages at level II if you choose 8 units from above.


Discuss your choice of units and any specific training needs with our course coordinator who will help you achieve your goals.