Certificate III in Cleaning Operations

Certificate III in Cleaning Operations CPP31011

Course Description:

This qualification is for individuals who have been cleaning for a few years and want to increase their skills and knowledge. They perform a range of routine cleaning tasks but may also have some specialised cleaning skills and operational knowledge. They do not need to work under supervision and may supervise others for cleaning offices, retail shops, shopping malls, aged care facilities and hospitals.

Course Objectives:

On completion of the course participants will be able to:
  • Contribute to workplace safety arrangements
  • Plan for safe and efficient cleaning services
  • Clean wet areas and comply with infection control procedures
  • Maintain carpeted floors and perform basic stain removal
  • Clean glass surfaces
  • Communicate effectively and provide effective client service
  • Maintain a cleaning storage area
  • Respond to inquiries and complaints
  • Maintain and restore a hard floor surfaces
  • Understand leadership support in the workplace

Cleaning Job Roles / Occupations:

This certificate course provides the employability skills to
create a career in Cleaning and be employed as a:
  • General Cleaner Commercial
  • Hospital Cleaner
  • Cleaner Aged Care / Nursing Home
  • Cleaner of Specialised Area
  • Supervisor cleaner


Visit our private eLearning campus – HR training college Several methods of assessment are used in this course:
  • Multiple Choice
  • Written Assessment – short answer
  • Project – Case Study, Scenario
  • Observation Assessment
  • Video to demonstrate practical skills

This cleaning course is offered:

  • face-to-face in a classroom setting, small group OR
    one-on-one for individuals
  • ONLINE with a Mentor who you can contact for help
    and direction

ENROL NOW and train with us:

We are flexible in our training delivery and you can apply for:
  • Recognition of Prior Learning – RPL

for life experiences & training you have already undertaken

Cleaning Units offered by HR training:

This qualification requires the completion of nineteen (19) units in total:
  • 4 Core units and
  • 15 Elective units
The 15 electives are chosen with a minimum of:
  • 8 units to a maximum of 13 units from the Certificate level III units listed below, and up to
  • 6 units chosen from Certificate II in Cleaning Operations CPP20611, and up to
  • 2 units chosen from other Training Packages
4 Core Units
CPPCLO2035A Maintain cleaning storage areas
CPPCLO2033A Plan for safe and efficient cleaning activities
CPPCLO3039A Support leadership in the workplace
CPPCMN3003A Contribute to workplace safety arrangements
Minimum of 8 Elective Units from CPP31011
Choose a minimum of eight (8) units to a maximum of thirteen (13) units from the list below
CPPCLO3002A Restore hard floor surfaces
CPPCLO3003A Replace a hard floor finish
CPPCLO3013A Clean window coverings
CPPCLO3016A Wash furniture and fittings
CPPCLO3020A Clean using pressure washing
CPPCLO3036A Clean at high levels
CPPCMN3004A Respond to enquiries and complaints
CPPCLO3038A Clean food -handling areas
CPPCMN3001B Participate in environmentally sustainable work practices
CPPCCL2002A Use bonnet cleaning
TAEDEL301A Provide work skill instruction
HLTIN301C Comply with infection control policies and procedures
HLTIN403B Implement and monitor infection control policy and procedures
ELECTIVE Units from Certificate II in Cleaning Operations (CPP20611)
Choose up to six (6) units from the Certificate II units listed below
CPPCMN2002A Participate in workplace safety arrangements
CPPCLO2001A Maintain hard floor surfaces
CPPCLO2004A Maintain carpeted floors
CPPCLO2009A Clean glass surfaces
CPPCLO2010A Clean ceiling surfaces and fittings
CPPCLO2015A Maintain furniture fittings and room dressing
CPPCLO2017A Clean wet areas
CPPCLO2019A Sort and remove waste and recyclable materials
CPPCLO2044A Prepare rooms for guests and residents
CPPCMN2003A Provide effective client service
CPPCCL2007A Perform basic stain removal
Provide first aid / Apply first aid
Two (2) elective units may be selected with appropriate contextualisation from other currently endorsed Training Packages at level III or IV.

Discuss your choice of units and any specific training needs with our course coordinator who will help you achieve your goals.