Certificate II in Business

Certificate II in Business BSB20115

Course Description:

This qualification is for individuals who perform a range of
mainly routine tasks in an office using basic and fundamental
knowledge of operations and who work under direct supervision.

ENROL NOW and train with us:

We are flexible in our training delivery and you can apply for:

  • Recognition of Prior Learning – RPL

for life experiences & training you have already undertaken

Course Objectives:

On completion of the course participants will be able to:

  • Contribute to health and safety of self and others
  • Deliver a service to costumers
  • Communicate in the workplace & work effectively with others
  • Work effectively in a business environment
  • Use spreadsheets and communicate electronically
  • Participate in environmentally sustainable work practices
  • Use business technology & organise workplace information

Business Job Roles / Occupations:

This certificate course provides the employability skills to
begin a career in Business and be employed as a:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist


Visit our private eLearning campus – HR training college

Several methods of assessment are used in this course:

  • Multiple Choice
  • Written Assessment – short answer
  • Project – Case Study, Scenario
  • Observation Assessment
  • Video to demonstrate practical skills

This business course is offered:

  • face-to-face in a classroom setting, small group OR
    one-on-one for individuals
  • ONLINE with a Mentor who you can contact for help
    and direction

Business Units offered by HR training:

This qualification requires the completion of twelve (12) units in total:

  • 1 Core Unit
  • 11 Elective Units
1 CORE unit
BSBWHS201 Contribute to health and safety of self and others
Choose a minimum of Seven (7) to eleven (11) units from the list below.
BSBCUS201 Deliver a service to customers
BSBCMM201 Communicate in the workplace
BSBIND201 Work effectively in a business environment
BSBINM201 Process and maintain workplace information
BSBITU201 Produce simple word processed documents
BSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
BSBWOR204 Use business technology
BSBWOR203 Work effectively with others
BSBINN201 Contribute to workplace innovation
ELECTIVE Units from other currently endorsed Training Packages
Four (4) elective units at certificate level II may be selected with appropriate contextualisation from other currently endorsed Training Packages. Two (2) of the 4 electives may be selected from either Level I or Level III qualifications.
there are many units you can choose from,
some examples are listed below:
BSBINM301 Organise workplace information
BSBWOR201 Manage Personal Stress in the Workplace
BSBFLM309 Support continuous improvement systems & processes
BSBWHS302 Apply knowledge of WHS legislation in the workplace

Discuss your choice of units and any specific training needs with our course coordinator who will help you achieve your goals.